BOOK 1 : LEADERS IMPROVING LISTENING ABILITIES



That is not the actual name of the book, but you get the idea.


So, the motivating question here is:

" WITH THE TREMENDOUS CURRENT TECHNOLOGY SHIFT THAT
ALLOWS (AND FORCES) US TO MEET WITH OTHERS USING NEW CHANNELS
(CHAT, VIDEO CALLS, PHONE CONFERENCES) RATHER THAN IN PERSON,
WHAT IS YOUR BEST ADVICE (OR BEST EXPERIENCE) FOR GOOD LISTENING.
WHAT HELPS. WHAT DOESN´T "









BOOK 2 : NEGOTIATION : WHEN A SALESMAN AND A BUYER TALK



The question motivating here is:

" HOW DO YOU DEFINE (WHAT CHARACTERIZES) A "COMPETENT" BUYER ?
(A) IN A CORPORATE ENVIRONMENT ; (B) IN A RETAIL ENVIRONMENT "